Test Taker Guide

⭐️Must-Check Before the Test
Demo Test
Accessing the Test
Share Screen and PC System Check
Connect Webcam
Connect with Monito App
Test Environment
Others
Programmers Certified

Lost Connection During Test

Reset Test (video devices)

Reconnect your video device.

Video proctoring isn’t working properly.

  • This happens when your video device disconnects. Reconnect it.

  • Click the red Video Device icon on the right to reconnect inside the test screen.

  • Or click Reset Test (top left) to go back to the video-device connection step.

  • Follow the red-highlighted steps to reconnect.

Check your network

You are offline.

Reconnecting. Please Wait.

Your answers are not being saved.

Unstable networks can interrupt the test.

  1. Verify your connection, then refresh the page.

  2. If the issue continues, switch to another network (e.g., a mobile hotspot).

  3. Temporarily disable the firewall, then refresh.

  • If your network is unstable, your answers may not be saved.

  1. Click the Here link in the message and confirm a new tab opens.

  2. If pages won’t load or are very slow, change to another network (e.g., hotspot).

  3. After reconnecting to the internet, refresh the test page and re-enter answers for any items that were not saved.

Multi-monitor detected

  • If the test is paused due to multi-monitor detection, check your PC and disconnect all extra monitor cables.

  • If no extra monitor is connected but the alert persists: go to Settings → System → Display, scroll to Multiple displays, and set Show only on 1.

If the video device keeps disconnecting

Network status

Slow networks can cause periodic drops.

Switch to a more stable network.

Close unrelated programs

Especially apps that use the camera or interfere with security/networking, such as

  • Security tools: ALYac, V3, banking security programs, etc.

  • Middleware/agents: TouchEn, Veraport, Wizvera Process Manager, iniLINE CrossEX Service, AnySign4PC

  • Video/streaming: Zoom, AquaNPlayer, etc.

  • Browser add-ons: Adblock and other ad-blockers

  • Browser–restriction tools: Parental control software

Also try (see the FAQ below):

  • Use the latest Chrome.

  • Try Incognito mode.

  • Temporarily disable the firewall.

  • Disable hardware acceleration in Chrome (Settings → System → Use hardware acceleration when available: Off).

💡FAQ

Do I need to disable the firewall?

If the alert only appeared once, you can continue the test without any problem.If the alert keeps appearing, follow the steps below to disable the firewall.

Windows

Control Panel → System and Security → Windows Defender Firewall → Turn Windows Defender Firewall on or off → Select Off

Mac

System Settings → Network → Turn Firewall Off

How do I update Chrome?

Click the three-dot menu in the top-right corner of Chrome and open Settings.Go to About Chrome to check for updates.

You can also type chrome://settings/help in the address bar to open the update page directly.

How do I open an Incognito window in Chrome?

Click the three-dot menu (⋮) in the top-right corner of Chrome and select New Incognito window.

  • Windows: Ctrl + Shift + N

  • Mac: ⌘ + Shift + N

Then, try accessing the test page again using the Incognito window.

How do I reset Chrome?

Click the three-dot menu in the top-right corner → Settings → Reset settings → Restore settings to their original defaults.

You can also type chrome://settings/reset in the address bar to open the reset page directly.

How to disable hardware acceleration in Chrome

  • Click the three-dot menu in the top-right corner of Chrome and go to Settings.

  • In the System section, turn off Use hardware acceleration when available.

  • Click Relaunch to restart your browser.

Will a proctor’s warning be treated as an abnormality?

A warning or instruction from the proctor doesn’t automatically mean it will be marked as an abnormality.The final decision is made according to the test organizer’s policies and rules.Please contact the organizer to confirm how your case will be reviewed.

“Run Code” isn’t working during the test.

  • Click Restart test at the top left of the problem-solving page to return to the setup stage, then re-enter the test page.If the problem still doesn’t appear, click the problem number on the left to open it.

  • After re-entering, if no problem appears, click the problem number on the left to open it.

I want to disable my ad blocker (when question images don’t appear)

If ad blockers like AdGuard, AdBlock, or Unicorn are running, you may not be able to access the test page or see question images. Please disable or remove them.

Chrome

  • Settings → More Tools → Extensions (or enter chrome://extensions/).

  • Turn off or remove ad-blocking extensions.

Windows

  • Check the taskbar and close any ad blockers.

  • To uninstall, go to Control Panel → Add or Remove Programs, find Adguard.exe or similar, and remove it.

macOS

  • Close any active ad blocker or antivirus apps.

Can I ask questions in real time during the test?

It depends on the organizer’s policy.If real-time support is available, you’ll see a Help icon at the bottom-right of the test page.

Not all tests provide real-time support, so check the rules and policies in advance and complete the demo test carefully.

If your test doesn’t offer real-time support, please contact us.

  • programmers.channel.io

  • Weekdays 9 AM–5 PM (KST)